Our Recent Work


Helping a leading hygiene company identify where their products fit into customers daily lives


Testing different visuals of sports attire with specific customers, to ensure future clothing is branded correctly


Understanding the role of educational resources in children's lives, and the occasions they are likely to use an online resource.


Using phone screenshots  to identify what branding works well on financial apps, including what is necessary when mobile banking.



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  • Speaking daily to customers to understand firstly what they think of the products, but also what could be improved.

  • Using the Close Up area of the app, participants were encouraged to share their ideas, and open a dialogue with moderators regarding usage occasions in which particular changes would be helpful.

  • Our client was able to see clear feedback on the products being tested in home, but also got video responses to show clear customer journeys and how the product was being received.